Refund policy

Return & Refund Policy – BuysBella

Last Updated: August 21, 2026

At BuysBella, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return or refund.

1. Return Eligibility

You may request a return if:

- You received a damaged or defective product.
- You received the wrong product.
- The product is significantly different from the description or specifications shown on our website.
- The product is missing essential parts or accessories.

2. Return Request

Please contact us within 7 days of receiving your order with your Order ID and clear photos or videos showing the product and its packaging.

3. Product Condition

Where applicable, the product should be unused and returned with its original packaging, tags, accessories, manuals and other included items.

4. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, personalization or product-specific restrictions. Any applicable restrictions will be mentioned on the product page.

5. Refunds

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method or another appropriate payment method, depending on the order and payment type.

6. Return Shipping

If the product is damaged, defective, incorrect, or significantly different from what was advertised, BuysBella will arrange or bear applicable return shipping costs, subject to verification.

For other returns, return shipping charges may apply where permitted and will be communicated to the customer.

7. Refund Processing

After the return is received and approved, the refund will be initiated within a reasonable processing period. The time taken for the amount to appear in your account may depend on your bank or payment provider.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

9. Damaged Products

If your package arrives damaged, please take clear photos or videos of the package and product and contact us as soon as possible.

10. Contact Us

For return or refund assistance, please contact us through our Contact Us page and provide your Order ID along with details of the issue.

Thank you for shopping with BuysBella!